Effective Date: November 28, 2024

At MaxCover Insurance, your satisfaction is our highest priority. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy allows you to return or exchange items easily. Please read the following details carefully to understand our return and refund process.

1. Returns and Exchanges

We offer a 30-day return and exchange period from the date of purchase, provided the items meet the following conditions:

  • Condition: The items must be in new, unused, and resalable condition.
  • Original Packaging: Items must be returned with all original packaging, tags, and accessories, including any instruction manuals or product documentation.
  • Return Window: Returns or exchanges must be initiated within 30 days of the purchase date. After this period, we may not be able to accept the return.

To initiate a return or exchange, please reach out to our customer service team, who will guide you through the process.

2. Non-returnable Items

For hygiene and safety reasons, some items are not eligible for returns or exchanges, unless they are defective. These items include:

  • Worn or Damaged Watches: Watches that have been worn or damaged by the customer cannot be returned or exchanged unless there is a defect.
  • Customized Items: Any products that have been personalized or made to order cannot be returned or exchanged unless they are defective or damaged upon arrival.

Please ensure that you review your order carefully before purchase, as these items are final sale.

3. How to Return or Exchange an Item

To return or exchange an item, please follow these steps:

  1. Contact Customer Service: Email our customer service team at info@maxcoverinsurance.click with your order details (order number, items being returned, and reason for return or exchange).
  2. Return Authorization: We will respond with return instructions and provide you with a Return Authorization Number (RAN). This number must be included with the returned package to ensure that your return is processed smoothly.
  3. Package Your Return: Carefully package the items you wish to return or exchange, ensuring that they are in original condition with all included accessories and packaging. The Return Authorization Number should be clearly marked on the outside of the package.
  4. Return Shipping: Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the item is defective or was sent in error.

Please note: We recommend using a carrier with tracking and insurance for your return shipment. MaxCover Insurance cannot be held responsible for lost or damaged returns that are not properly tracked.

4. Refunds

Once your return has been processed and approved, we will issue a refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Shipping Fees: Please note that the original shipping fees are non-refundable. If you received free shipping as part of a promotion, the actual shipping cost may be deducted from your refund.
  • Return Shipping: You will be responsible for the return shipping costs unless the item was defective, damaged, or an error occurred on our part.

5. Damaged or Defective Items

If your item arrives damaged, defective, or is not as described, please follow these steps to resolve the issue:

  1. Immediate Contact: Contact us immediately at info@maxcoverinsurance.click with a description of the damage or defect, along with photos of the item and packaging (if applicable). This will help us assess the situation and expedite the resolution process.
  2. Return or Replacement: Once the issue is verified, we will provide you with return instructions and arrange for a replacement or full refund based on your preference.
  3. Return Shipping for Defective Items: If the item is defective or damaged, MaxCover Insurance will cover the return shipping costs. We will provide you with a prepaid shipping label to return the damaged or defective product.

Please note that we require notification of damaged or defective items within 7 days of delivery to ensure timely resolution.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same procedure as for returns. However, please note that we cannot guarantee stock availability for the requested item. In the case that an exchange is not possible due to lack of stock, you may choose to receive a refund instead.

7. Final Sale and Exclusions

Certain items are not eligible for return or exchange. These include:

  • Custom-made or personalized items.
  • Opened or used products, such as watches that have been worn or damaged by the customer.
  • Items marked as “final sale” at the time of purchase.

Before making a purchase, please check the product description and our website for any specific exclusions.

8. Customer Service Contact

If you have any questions or need assistance with a return or exchange, our customer service team is here to help. Please feel free to reach out to us:

Our team is committed to ensuring a smooth and hassle-free return process. Thank you for choosing MaxCover Insurance, and we look forward to assisting you.